Privacy Policy
Effective Date: 15 July 2026
Privacy Policy for Ivy-Bel Mackay Pty Ltd
At Ivy-Bel Mackay Pty Ltd("Ivy-Bel Mackay", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our services, website or contact us.
By using our services, website or booking system, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
Ivy-Bel Mackay Pty Ltd
Automated 24/7 Spray Tan Studio
Website: www.ivybel.com.au
Email: admin@ivybel.com.au
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Booking Information
Payment Information
Payments are securely processed through our third-party payment providers. We do not store your complete credit or debit card details.
Website Information
When you visit our website, we may automatically collect:
3. Why We Collect Your Information
We collect personal information to:
With your consent, we may also send promotional offers, updates and marketing communications. You can unsubscribe at any time.
4. How We Collect Information
We may collect your information when you:
5. CCTV and Security
To help maintain the safety and security of our customers, staff and premises, CCTV cameras may operate in common areas of the studio, including the entry and reception areas.
No cameras are installed inside private spray tanning rooms.
Recorded footage may be used for:
Footage is retained only for as long as reasonably necessary unless required by law.
6. Access Control and Entry Records
As a 24/7 automated studio, we may record:
These records help maintain security and assist with customer support.
7. Disclosure of Personal Information
We may share your information with trusted service providers who help us operate our business, including:
We do not sell your personal information.
8. Storage and Security
We take reasonable steps to protect your information from:
Security measures include secure cloud-based systems, password protection, encryption where appropriate and restricted staff access.
9. Cookies
Our website may use cookies to:
You can disable cookies through your browser settings, although some website functions may not work correctly.
10. Marketing Communications
If you consent, we may contact you regarding:
You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.
11. Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
If your information is incorrect or outdated, you may ask us to correct it.
Please contact us using the details below.
12. Retention of Information
We retain personal information only for as long as necessary to:
When information is no longer required, it is securely deleted or de-identified where practical.
13. Third-Party Services
Our website or booking system may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their privacy policies.
14. Children's Privacy
Our services are intended for customers aged 18 years and over, or younger customers attending with the consent of a parent or legal guardian where permitted.
We do not knowingly collect personal information from children without appropriate consent.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website with a revised effective date.
16. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Ivy-Bel Mackay Pty Ltd
Website: www.ivybel.com.au
Email: admin@ivybel.com.au
17. Complaints
If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
Your Consent
By using our website, booking a spray tan, purchasing a membership or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.
These terms and conditions (the "Terms and Conditions") govern the use of www.ivybel.com.au (The "Site"). This Site is owned and operated by Ivy-Bel Mackay Pty Ltd.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Ivy-Bel Mackay Pty Ltd. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create a membership account on our Site, you agree to the following:
We reserve the right to suspend or terminate your membership if you are using our services and/or studio illegally or if you violate our Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
The following services are available at our Ivy-Bel Mackay studio;
All services must be paid for in full when the services are ordered.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your appointment whenever it becomes necessary. If we cancel your appointment and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
Payments
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds for Services
There are no refunds offered for any services or memberships.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Ivy-Bel Mackay Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of our Ivy-Bel Mackay studio.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Ivy-Bel Mackay Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our studio or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Ivy-Bel Mackay Pty Ltd
(ACN - 688816373)
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